Last Updated: June 1, 2026

1. Introduction

Ride-Rack respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, subscribe to our newsletter, or otherwise interact with our services.

This website is operated by:

3D Dental Systems d.o.o.
Arclin 58b
3211 Škofja Vas
Slovenia

Production Facility:
Zeče 28c
3210 Slovenske Konjice
Slovenia

Registration Number (Matična številka): 8355231000
VAT Number: SI17741939

Email: info@3dds.eu
Phone: +386 40 634 802

Website: www.ride-rack.com

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), 3D Dental Systems d.o.o. acts as the data controller.

2. Information We Collect

We may collect and process the following categories of personal information:

Identity Information

• First name
• Last name

Contact Information

• Email address
• Telephone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order history
• Transaction details
• Customer service communications

Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information

Marketing Information

• Newsletter subscriptions
• Marketing preferences
• Responses to promotions and advertising

3. How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Deliver products and services
• Process payments
• Provide customer support
• Manage returns, refunds, and warranty claims
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send marketing communications where consent has been provided

4. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

Contractual Necessity

To fulfill orders and provide customer support.

Legal Obligations

To comply with tax, accounting, and regulatory requirements.

Legitimate Interests

To improve our services, maintain website security, and prevent fraud.

Consent

For marketing communications, advertising technologies, and non-essential cookies where required.

5. Payment Processing

Payments may be processed through:

• Shopify Payments
• PayPal
• Apple Pay
• Google Pay
• Credit and debit card providers
• Other payment methods available through Shopify Checkout

Payment information is securely processed by the relevant payment provider.

Ride-Rack does not store complete payment card details on its own systems.

6. Marketing Communications

If you subscribe to our newsletter or otherwise consent to marketing communications, we may send:

• Product updates
• Promotions
• Special offers
• Company news
• New product announcements

Marketing communications may be sent through Shopify Email and related marketing tools.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at info@3dds.eu

7. Analytics and Advertising

Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve our services.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Device information
• Approximate geographic location
• Traffic sources

Meta Pixel (Facebook Pixel)

We use Meta Pixel to measure advertising performance and deliver more relevant advertisements on Meta platforms, including Facebook and Instagram.

Meta Pixel may collect information regarding:

• Product views
• Website interactions
• Purchases
• Advertising engagement

Users can manage advertising preferences through their Google and Meta account settings.

8. Cookies

Our website uses cookies and similar technologies to:

• Enable essential website functionality
• Remember user preferences
• Analyze website traffic
• Improve user experience
• Measure advertising performance
• Support marketing activities

You may manage cookie settings through your browser settings and any cookie consent tools available on our website.

Disabling certain cookies may affect website functionality.

9. Sharing Information

We may share personal information with trusted third-party service providers that help us operate our business, including:

• Shopify
• Shopify Payments
• PayPal
• UPS
• Google Analytics
• Meta Platforms
• Marketing service providers
• Professional advisers
• Government authorities when legally required

We do not sell personal information to third parties.

10. International Data Transfers

Because we serve customers internationally, personal information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards to protect personal information during such transfers.

11. Customer Reviews, Testimonials, and Photos

Customers may voluntarily submit:

• Product reviews
• Testimonials
• Photographs
• User-generated content

By submitting such content, you grant Ride-Rack permission to use, reproduce, publish, and display the content for marketing, promotional, and business purposes.

If you wish to withdraw permission for future use, please contact us.

12. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill contractual obligations
• Provide customer support
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

Certain accounting and tax records may be retained for periods required by applicable law.

13. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

Requests may be submitted to:

info@3dds.eu

We may require verification of identity before processing certain requests.

14. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

15. Children's Privacy

Our products and services are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to remove it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

Continued use of the website after changes have been published constitutes acceptance of the updated Privacy Policy.

17. Contact Information

Ride-Rack

3D Dental Systems d.o.o.
Arclin 58b
3211 Škofja Vas
Slovenia

Production Facility:
Zeče 28c
3210 Slovenske Konjice
Slovenia

Email: info@3dds.eu
Phone: +386 40 634 802

Website: www.ride-rack.com