Last Updated: June 1, 2026

1. Overview

At Ride-Rack, we are committed to delivering your order quickly, safely, and reliably.

All Ride-Rack products are designed, manufactured, assembled, and quality-checked in Slovenia before shipment.

This Shipping Policy applies to all orders placed through www.ride-rack.com.

2. Shipping Destinations

We currently ship to:

Europe

• All European Union member states
• Switzerland

North America

• United States
• Canada

If your country is not available during checkout, please contact us at info@3dds.eu and we will evaluate available shipping options.

3. Order Processing

Orders are typically processed within:

1–2 business days

Orders are processed Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays will be processed on the next business day.

During periods of high demand, processing times may be extended.

4. Shipping Carrier

Orders are primarily shipped using:

UPS

In certain situations, Ride-Rack may use alternative carriers to ensure timely delivery.

Tracking information will be provided once your order has been dispatched.

5. Delivery Times

Estimated delivery times after shipment:

European Union

3–5 business days

Switzerland

3–7 business days

United States

4–8 business days

Canada

4–10 business days

These delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Peak shipping periods
• Local delivery conditions

6. Shipping Costs

Shipping costs are calculated during checkout.

Shipping rates are based on:

• Destination region
• Package dimensions
• Package weight

The final shipping cost will be displayed before payment is completed.

7. Customs Duties and Import Taxes

European Union

Orders shipped within the European Union generally do not incur additional customs duties.

Switzerland, United States, and Canada

Orders shipped outside the European Union may be subject to:

• Import duties
• Customs fees
• Brokerage charges
• Local taxes

These charges are determined by local authorities and are the responsibility of the customer.

Ride-Rack has no control over these charges and cannot predict their amount.

8. Order Tracking

Once an order has been shipped, customers will receive tracking information by email.

Tracking updates are provided directly by the shipping carrier.

If you do not receive tracking information within three business days of placing your order, please contact us at info@3dds.eu.

9. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Ride-Rack is not responsible for delays, losses, or additional shipping costs resulting from incorrect addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

10. Lost or Damaged Shipments

If your shipment arrives damaged:

• Take photographs of the package and product.
• Contact us within 7 days of delivery.
• Include your order number and supporting photographs.

If a shipment appears lost, please contact us as soon as possible and we will work with the carrier to investigate.

11. Refused Deliveries

If a customer refuses delivery of an order, any return shipping costs, customs charges, duties, taxes, or carrier fees incurred may be deducted from any refund where permitted by law.

12. Force Majeure

Ride-Rack shall not be liable for shipping delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Transportation disruptions
• Customs delays
• Government restrictions
• Labor disputes
• Supply chain disruptions

13. Contact Information

Ride-Rack

3D Dental Systems d.o.o.
Arclin 58b
3211 Škofja Vas
Slovenia

Production Facility:
Zeče 28c
3210 Slovenske Konjice
Slovenia

VAT Number: SI17741939
Registration Number: 8355231000

Email: info@3dds.eu
Phone: +386 40 634 802

Website: www.ride-rack.com